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​Refund policy

No Returns

  • We do not offer returns once the order is delivered.
  • We do not offer returns on the COD order.
  • However, exchanges are allowed within the same price range

Defective or Incorrect Items

  • If you receive a defective product or an incorrect item, please contact us within 3 days of delivery.
  • The first opening video is mandatory to process your request.
  • Replacements will be arranged within 7–10 business days.

  • Contact us at:

    • info@lunariahome.com
    • care@lunariahome.com

Refund Eligibility

  •  Refunds are only applicable for orders that were not delivered.
  • Refunds initiated would be included a deduction of 2% as restocking fees and the return shipment charges would automatically get deducted at the time of final settlement 


Cancellation Policy


Cancellation Requests

  • You must raise a cancellation request within 24 hours of placing the order.

Orders Already Shipped

  • If the order has already been shipped, you must refuse delivery at the doorstep.
  • Once delivered, refunds will not be issued.


Replacement Policy


Complaint Timeframe

  • Complaints must be raised within 3 days of delivery along with the first opening video.
  • Email: care@lunariahome.com

Quality Check

  • Replacements will only be processed after a quality check by FIG Living’s experts.

Ineligible for Replacement

  • Customized or discounted products
  • Items damaged due to improper handling or installation

Eligible for Replacement If:

  •  The item was defective
  •  The item was damaged in transit
  •  Products were missing from the package
  •  The wrong item was received

Note: The item must be unused, in its original packaging, and include all accessories.


Additional Information


Undelivered Orders

  •  If your order is marked as delivered but you haven’t received it, you must raise a complaint within 24 hours.

OTP Verified Deliveries / Incorrect Details

  •   If the delivery was OTP-verified or incorrect shipping details were provided, Lunariahome will not be held responsible.

Package Condition

  •        Do not accept any parcel if the outer packaging appears torn or damaged.

Required Proof

  •   In case of damaged or defective items, customers must provide clear images or videos before any replacement can be processed.
  •   All communication should be directed to: care@lunariahome.com